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What is Eastern Mountain Sports's return / refund / exchange policy?

Asked by Mina S on Jan 30, 2012

1 Answers

TinTinB   L3: Expert   8,958 answers   +45 votes
This answer has 0 votes  by

Eastern Mountain Sports' customers should understand the following return policies before returning orders for a refund or exchange.

  • Items to be returned must be in good condition, with original boxes, complete with paperwork, parts, and accessories
  • The return package should be shipped to - Eastern Mountain Sports, Returns Department, 1 Vose Farm Road, Peterborough, NH 03458
  • Return packages are recommended to be shipped via UPS or Insured Parcel Post
  • Refunds are usually processed and credited within 30 days
  • Any other information about returns can be asked from the customer service at 888-463-6367 or by mail at customerservice@ems.com

The source link below provides additional information about returns.

Source: http://www.ems.com/helpdesk/index.jsp;jsessionid=wXLyQQlZ2LV8HQSR9GssmNTKhTh2HdrtQklnjlk7R6Q6Wvbg2Y9Z!2020295339?display=returns&subdisplay=policy

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Posted on Jul 31, 2012

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Eastern Mountain Sports Q&A Forum
Last answer by TinTinB 21 months ago +0 votes:
Eastern Mountain Sports does not currently offer downloadable mobile apps for Apple and Android devices. The company offers jackets, vests, underwear, winter hats, socks, books, shoes, backpacks and more. Phone: 888-463-6367 For more information about the topic, just visit the source URL provided below or contact their customer service. Source URL: http://www.ems.com/home/index.jsp more
Last answer by Amy Russell 25 months ago +1 votes:
Eastern Mountain Sports does not offer discounts for large orders or group orders for outdoor supplies.  However, Eastern Mountain Sports has a reward program open to all customers.  Customers acquire points for every purchase they make in the store or for classes they take through Eastern Mountain Sports for discounts off future purchases.  This program is labeled EMS Rewards, whic... more
Last answer by Donata L. 25 months ago +1 votes:
Absolutely!  Depending upon the need, Eastern Mountain Sports carries several different types of backpacks for men, women, and kids to choose from on its website.  Currently, the company carries backpacks for multi-day trips, school bags, hiking backpacks, hydration packs, child carriers & kids’ backpack, climbing and ski-snow board backpacks, day backpacks and more… To ... more
Last answer by TinTinB 26 months ago +0 votes:
Eastern Mountain Sports' customers should understand the following return policies before returning orders for a refund or exchange. Items to be returned must be in good condition, with original boxes, complete with paperwork, parts, and accessories The return package should be shipped to - Eastern Mountain Sports, Returns Department, 1 Vose Farm Road, Peterborough, NH 03458 Return packages a... more
Last answer by TinTinB 26 months ago +0 votes:
No, Eastern Mountain Sports don't ship orders to International countries. Currently, they ship orders to 48 contiguous destinations within the Unite States, Alaska, Hawaii, Puerto Rico, Canada, P.O. Boxes, Military APO and FPO addresses. The shipping charges vary by the method of shipping, order value, and destination. Contact the customer service to know additional information by phone at 888-463... more
Last answer by TinTinB 26 months ago +0 votes:
Yes, Eastern Mountain Sports accept payments from PayPal. In fact, they also accept various payment options for customers to choose from. They accept credit cards (American Express, Discover, MasterCard, and Visa), Online Gift Certificates, Google Checkout, Gift Cards, Layaway plans, and Cash on Deliveries. For security purposes, Eastern Mountain Sports require that the billing name and address mu... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Based in Peterborough, N.H. 03458, and in business since 1967, Eastern Mountain Sports offers online as well as through its 68 retail stores in 12 states: Men’s Clothing & Footwear -- Shirts & Sweaters, Outdoor & Casual Pants, Shorts, Jackets & Vests, Body & Base Layers, Outerw... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Out of pure passion for outdoor adventure, Eastern Mountain Sports was founded in 1967 by two Massachusetts rock climbers Alan McDonough and Roger Furst to do something about the lack of quality climbing gear in sporting goods stores.   They sold climbing ropes and harnesses they couldn't find an... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Quite a number of reviews about Eastern Mountain Sports are found on the Internet.   Generally they are positive.Published on Bizrate.com: (Eastern Mountain Sports is Customer Certified.   Over 10,000 customers have rated this store)Store provides satisfactory service and is proactively... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Easter Mountain Sports is a BBB member and rated A+ (the highest grade) by BBB based among other factors on the length of time this business has been operating (founded in 1967) and no complaints having been filed with BBB.   Easter Mountain Sports is much involved in the community, such as organ... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Eastern Mountain Sports occupies the upper tiers on Alexa.   This company’s website on Alexa has a three-month global traffic rank of 29,089 and U.S. traffic rank of 8,083 (63% of its audience is located in the United States).   A great number of sites (2,164) are linked in, which... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Eastern Mountain Sports operates a blog and keeps pages on Facebook (37,574 likes), both with current postings.   It has pages on Twitter, but Twitter’s link was not working.   Eastern Mountain Sports also runs YouTube on its website, with presently 316 subscribers and 197,294 vid... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Eastern Mountain Sports uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep customers’ order information secure.   Secure Shopping Guarantee has been established for every transaction made with www.ems.com.   Eastern Mountain Sports supports V... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:From the comparison below, it’s obvious that Eastern Mountain Sports is generally competitive in pricing.Eastern Mountain Sports:1) Marin Sky Trail Mountain Bike                                  &... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Shipping costs are based on the shipping method of choice and the value of the total order.   Total shipping charges automatically compute during checkout prior to the completion of an order.   A customer will not be billed for items purchased with a credit card until the items have shi... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Eastern Mountain Sports accepts payments with credit cards, American Express, Discover, MasterCard and Visa, as well as debit cards, bank cards, online gift certificates, gift cards, BillMeLater and through Google Checkout, PayPal and EMS Express Buy.   Eastern Mountain Sports does not accept COD... more
Last answer by Knoji 26 months ago +0 votes:
Gilbert Cooper provided an answer to this question in this review of Eastern Mountain Sports:Eastern Mountain Sports’ first priority is the customer’s complete satisfaction with his/her purchase.   If the customer is dissatisfied for any reason and has his/her original store receipt or web invoice, Eastern Mountain Sports will exchange or repair the item in question or provid... more
Last answer by Knoji 32 months ago +0 votes:
You can find the answer to this question in this review of Eastern Mountain Sports written by Marlene Affeld - an excerpt is posted below:Founded in 1967 in Wellesley Massachusetts, Eastern Mountain Sports has developed into one of the largest chains of outdoor gear and supplies. With more than 65 "brick and mortar" stores nationwide, Eastern Mountain Sports is your one-stop shop for gear, ap... more
Last answer by Knoji 32 months ago +0 votes:
The answer to question was posted in this review of Eastern Mountain Sports written by Marlene Affeld - an excerpt is posted below: Unlimited 2-day shipping on orders over $48 100 per cent guarantee of customer satisfaction Eastern Mountain Sports is committed to conservation Mountaineering and Kayak Schools. Eastern Mountain Sports is known for their knowledgable and helpful customer servi... more
Last answer by Knoji 32 months ago +0 votes:
The answer to question was posted in this review of Eastern Mountain Sports written by Marlene Affeld - an excerpt is posted below: Moosejaw Cabeleas Back Country REI Zappos Eastern Mountain Sports offers the majority of name brands items carried by their competitors, at comparable prices. Cabeleas also carries an extensive line of rustic mountain furniture. Cabeleas carries a larger ... more
Last answer by Knoji 32 months ago +0 votes:
The answer to question was posted in this review of Eastern Mountain Sports written by Marlene Affeld - an excerpt is posted below:EMS offers all the apparel, accessories and warm winter boots needed to enjoy the cold weather and deep snow. I was delighted to find the perfect pair of winter boots. Feet stay warm and waterproof in Joan of Arctic boots from Sorel. Built for use in extreme cold, thes... more
Eastern Mountain Sports Overview
Based in Peterborough, N.H. 03458, and in business since 1967, Eastern Mountain Sports offers online as well as through its 68 retail stores in 12 states: Men’s Clothing & Footwear -- Shirts & Sweaters, Outdoor & Casual Pants, Shorts, Jackets & Vests, Body & Base Layers, Outerwear Pants, Footwear, Swimwear, Hats & Gloves, Socks, Merino Wool Clothing; Women’s Clothing & Footwear -- Shirts & Sweaters, Outdoor & Casual Pants, Dresses & Skirts,... more
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